Responsible Gaming at 1wine

1. Age Restriction — 18+ Only

1wine is strictly an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, or participate in any form of gaming or betting on this site. This is not simply a policy preference — it is a firm requirement that we enforce at every stage of the account lifecycle.

During the registration process, we collect your date of birth and require you to confirm that you are aged 18 or above. Where our automated systems flag a potential age discrepancy, or where a routine identity verification review raises concerns, we will request supporting documentation — such as your National Identity Card (NID) or passport — before allowing any further activity on the account.

Protecting Minors

If you share your device with children or younger family members, we strongly advise that you log out of your 1wine account whenever you step away from the device. Do not save your login credentials in a browser that is accessible to minors, and consider using a dedicated device profile or parental control application. Taking these simple steps can make a significant difference in preventing accidental or deliberate underage access.

2. Understanding Problem Gambling

Gambling, when approached as entertainment with a defined budget and a clear sense of its limits, can be a perfectly enjoyable activity. The vast majority of 1wine players engage responsibly, treating wins and losses as part of the experience rather than a reliable income stream. However, for a minority of players, gambling can develop into a compulsive pattern that causes genuine harm — financially, emotionally, and in their personal relationships.

Problem gambling is not a character flaw or a sign of weakness. It is a recognised behavioural condition that can affect anyone, regardless of age, income level, or background. Recognising it early is the most effective way to address it, and seeking help is always the right call — no matter how far things have progressed.

At 1wine, we define responsible gaming as playing with money you can genuinely afford to lose, within time limits you have consciously set, and for entertainment rather than to recover losses or escape from stress. When gaming stops meeting those criteria, it is time to pause and seek support.

3. Deposit & Spending Limits

One of the most practical tools available to 1wine players is the ability to set deposit limits on their account. A deposit limit caps the total amount of money you can add to your account over a defined period — daily, weekly, or monthly. Once your limit is reached, no further deposits can be made until the period resets.

Setting a deposit limit is a proactive step that puts you firmly in control of your spending before impulse can take over. We encourage all players — not just those who feel they have a problem — to set a deposit limit that reflects their genuine entertainment budget. Think of it the same way you would budget for any other leisure activity.

To set or adjust a deposit limit on your 1wine account, please contact our support team at [email protected] with the subject line "Deposit Limit Request". Requests to decrease a limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day waiting period — this cooling-off window is intentional, giving you time to reconsider before a higher limit becomes active.

4. Time-Out & Cooling-Off Periods

Sometimes you do not need a permanent break — you just need a pause. The 1wine time-out feature allows you to temporarily suspend your account for a fixed period of your choosing. During a time-out, you cannot log in, make deposits, or place bets. The suspension is enforced at the account level, meaning it takes effect regardless of which device or browser you use to attempt access.

Time-out periods available on 1wine range from 24 hours to 6 weeks. Choose the duration that fits your needs — whether that is a single day to reset after a frustrating session, or several weeks to take a meaningful break and reassess your relationship with gaming. When the time-out period expires, your account is automatically reinstated, and you can choose whether to continue playing or extend the pause.

When to Use a Time-Out

A time-out is most useful when you notice that your gaming sessions have been running longer than intended, or when you find yourself returning to the platform shortly after finishing a session to try to win back losses. It is also a sensible option during periods of personal stress — such as job loss, financial difficulty, or a family crisis — when decision-making can be impaired and impulsive spending is more likely.

To activate a time-out on your 1wine account, send a request to [email protected] with the subject line "Time-Out Request" and your preferred duration. Our team will action the request within 1 hour and send you a confirmation. If you are in urgent need of an immediate account suspension, state this clearly in your message.

5. Self-Exclusion

Self-exclusion is the most comprehensive account restriction tool available at 1wine. Unlike a time-out, self-exclusion is a longer-term commitment designed for players who recognise that their gambling has become harmful and want a sustained, enforced break from the platform. Self-exclusion periods at 1wine run from a minimum of 6 months up to 5 years, with a permanent self-exclusion option also available.

When you self-exclude from 1wine, your account is immediately suspended and locked. Your account balance at the time of exclusion will be returned to you via your registered withdrawal method within 5 business days. During the self-exclusion period, 1wine will suppress all marketing communications to your registered email and phone number. We will also take reasonable technical steps to prevent you from creating a new account on the platform during the exclusion window.

How to Request Self-Exclusion

To initiate self-exclusion from 1wine, email [email protected] with the subject line "Self-Exclusion Request". In your message, include your registered username or email address, your preferred exclusion duration, and a brief statement confirming that you understand the terms of self-exclusion. Our team will confirm the activation of your self-exclusion within 1 hour of receiving your request — and in urgent cases, we will prioritise your message.

6. Warning Signs of Problem Gambling

Awareness is the first line of defence. The list below outlines common warning signs that suggest gambling may have moved beyond entertainment and into problematic territory. If you recognise several of these patterns in your own behaviour — or in the behaviour of someone you know — it is time to take action.

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — returning to the platform specifically to win back money you have already lost
• Gambling for longer than you intended, regularly losing track of time during sessions
• Lying to family members or friends about how much time or money you spend on gaming
• Borrowing money — from friends, family, or credit — to fund gambling activity
• Neglecting work, studies, family responsibilities, or personal health to gamble
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling
• Using gambling as a way to cope with stress, depression, loneliness, or boredom
• Thinking about gambling frequently when you are not playing — preoccupation with upcoming sessions, big wins, or strategies
• Previous failed attempts to cut back or stop gambling

If three or more of the above points resonate with your current experience, we strongly encourage you to use the self-exclusion or time-out tools described above, and to reach out to our support team or an external counselling organisation. Early intervention leads to significantly better outcomes.

7. Support & Resources

You do not have to navigate a gambling problem alone. 1wine's responsible gaming support team is available 24 hours a day, 7 days a week, to assist any player who is concerned about their gambling behaviour. Our team can help you set account limits, activate a time-out, initiate self-exclusion, or simply talk through your situation and point you toward the right resources.

In addition to our in-house support, we encourage any player who is struggling to seek help from qualified counselling services. While 1wine cannot verify or endorse specific third-party organisations, we recommend that players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh speak to a licensed mental health professional or addiction counsellor. Your family doctor is also a trusted starting point for obtaining a referral to appropriate support services.

Regardless of your location in Bangladesh, help is accessible. Many mental health and addiction support organisations offer confidential telephone and online consultations, meaning you do not need to travel or visit a clinic in person to begin receiving help.

8. Our Commitment to Safe Gaming

Responsible gaming is not a checkbox at 1wine — it is woven into how we design and operate our platform. We believe that a sustainable, trusted gaming destination can only be built on a foundation of genuine player welfare. That means investing in the tools, training, and processes that keep our players safe, even when those measures occasionally mean restricting a player's ability to spend more money with us.

Our platform uses automated monitoring to flag accounts that exhibit patterns associated with problem gambling — extended sessions, rapid loss chasing, sudden large deposit increases, or other behavioural signals. When such patterns are detected, our responsible gaming team may proactively reach out to the affected player to check in and, where appropriate, suggest or impose cooling-off measures.

We also conduct periodic responsible gaming awareness campaigns — particularly around major sporting events such as the Bangladesh Premier League (BPL), IPL, and T20 World Cup, when betting volumes tend to spike. During these campaigns, we remind our player community of the tools available to them and encourage everyone to set clear budgets before the tournament season begins.

Our responsible gaming commitments are reviewed and updated regularly to reflect best practices in player protection. If you have a suggestion for how 1wine can improve its responsible gaming offering, we welcome your feedback at [email protected].