1wine Frequently Asked Questions

1wine requires a copy of a valid government-issued photo ID — your National Identity Card (NID) or passport is accepted. In some cases, proof of address such as a recent utility bill or bank statement may also be requested. Documents should be clear, unedited scans or photographs. Verification is typically completed within 24 hours of submission.

Use the 'Forgot Password' link on the 1wine login page to trigger a password reset. A reset link will be sent to your registered email address or a verification code to your mobile number. Follow the on-screen instructions to set a new password. If you no longer have access to your registered email or phone, contact [email protected] for manual account recovery.

No — each player is permitted one active account on 1wine. Operating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any pending bonuses. If you believe a duplicate account has been created in error, contact [email protected] immediately.

To close your 1wine account, send a written request to [email protected] with the subject line 'Account Closure Request'. Withdraw your remaining balance before submitting the request, as closure of an account with a positive balance will trigger an automatic refund to your last-used withdrawal method. Account closures are processed within 2 business days.

To deposit via bKash on 1wine, navigate to the Deposit section of your account, select bKash as your payment method, and enter the amount you wish to deposit. You will receive a bKash payment prompt — complete the transaction using your bKash PIN. Deposits via bKash are credited to your 1wine account instantly in most cases, or within a few minutes during peak periods.

Nagad deposits on 1wine are processed instantly under normal conditions. Once you confirm the payment in your Nagad app, the funds appear in your 1wine wallet within seconds to a few minutes. If a Nagad deposit has not appeared after 15 minutes, take a screenshot of your Nagad transaction confirmation and send it to [email protected] for manual verification.

The minimum deposit on 1wine is ৳200 BDT, regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported institutions. Deposits below this threshold will not be processed and will be automatically returned to the originating account.

The minimum withdrawal on 1wine is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a linked bank account. Before a withdrawal is processed, your account must be fully verified (KYC complete). First-time withdrawals may take up to 24 hours for a security review; subsequent withdrawals are typically processed within 1–4 hours during business hours.

1wine does not charge any platform fee for standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction charges. We recommend checking your provider's fee schedule before initiating large transfers. Any applicable third-party fees are outside 1wine's control and are not reimbursed by us.

For security and anti-money laundering compliance, 1wine generally requires withdrawals to be made to the same payment method and account used for deposits. If your registered payment method has changed or is no longer active, contact [email protected] before attempting a withdrawal. Our team will guide you through the account update verification process before approving an alternative withdrawal destination.

1wine offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top run scorer, top wicket taker, over/under totals, method of dismissal, and in-play live betting. Markets vary by match and tournament; check the Cricket section for current availability.

Browse the Slots section on 1wine to find titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. Select a game, choose your bet size using the on-screen controls, and press spin. Each slot displays its RTP (return to player) percentage and paytable in the game information panel. No download is required — all 1wine slots run directly in your browser or mobile app.

Yes — 1wine features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time games streamed with live dealers. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, and Lightning Dice, among others. Live casino games require a stable internet connection; we recommend a 4G or Wi-Fi connection for the best experience on mobile devices.

Yes — 1wine is fully optimised for mobile play on both Android and iOS devices. All games, betting markets, deposit and withdrawal functions, and account management features are accessible through the mobile browser without any app download required. The responsive design adapts cleanly to all screen sizes, from entry-level smartphones to tablets commonly used across Dhaka, Chittagong, and Sylhet.

All games on 1wine use certified random number generation (RNG) technology supplied by our game providers, which include globally recognised studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. RNG integrity is independently tested as part of each provider's certification process. 1wine does not modify game logic or outcomes — results are determined entirely by the provider's certified systems.

1wine offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration. Welcome bonus funds are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in, as wagering conditions, game restrictions, and expiry dates apply.

A wagering requirement specifies how many times you must bet the bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before you can withdraw. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the individual bonus terms for exact contribution rates.

Yes — 1wine periodically offers free spin promotions on selected slot titles, both as part of the welcome package and as standalone offers for existing players. Free spins are credited to your account automatically when the qualifying conditions are met (e.g., depositing a minimum amount). Winnings from free spins are added as bonus funds and are subject to the wagering requirements stated in the relevant promotion.

1wine rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that can be exchanged for bonus funds, free spins, or other benefits. Higher-activity players may be invited to VIP tiers that unlock personal account management, faster withdrawal processing, and exclusive promotional offers. For full details on the current loyalty structure, visit the Promotions section or contact [email protected].

Yes — if you prefer to play without bonuses, you can opt out of promotional offers by contacting [email protected]. Playing without a bonus means your deposits and winnings are treated as real-money balance from the outset, with no wagering requirements attached. This option is particularly suitable for players who prefer straightforward, restriction-free withdrawals at any time.

1wine operates as a safe and reliable online gaming platform with SSL encryption protecting all data transmitted between your device and our servers. Player funds are held separately from operational accounts to ensure they are protected at all times. All games are supplied by internationally certified providers. We employ multi-factor fraud detection and a dedicated security team to safeguard your account and personal information around the clock.

1wine uses 256-bit TLS/SSL encryption for all data in transit and encrypts sensitive data at rest in our databases. Access to player data within our internal systems is strictly role-based, and all access events are logged. We do not sell or share your personal data with third parties for commercial purposes. For full details, read our Privacy Policy at 1wine.app/privacy-policy.

If you suspect that someone has accessed your 1wine account without your permission, change your password immediately and contact [email protected] with the subject line 'Security Alert'. Our team will review your account activity, temporarily freeze any suspicious transactions, and guide you through our account recovery process. Never share your password or OTP codes with anyone, including people claiming to be 1wine staff.

You must be at least 18 years of age to register and play on 1wine. This is a strict requirement. We verify player age during the registration process and during routine KYC reviews. Any account found to belong to a person under 18 will be immediately closed and any deposits returned. We strongly encourage parents and guardians to use parental controls to prevent minors from accessing the platform.

To set a deposit limit or activate self-exclusion on 1wine, email [email protected] with your request. Deposit limit reductions take effect immediately; increases carry a mandatory 7-day cooling-off period. Self-exclusion periods range from 6 months to 5 years and cannot be reversed early once activated. Our responsible gaming team processes all such requests as a priority, typically within 1 hour, 24 hours a day.